Comments And Suggestions
Should you have any comments or suggestions you would like to make on the facilities available at Neptune Health Park, please contact the practice and we will be happy to pass on your comments to the relevant Neptune partner.
The Black Country Family Practice aims to give a friendly and professional service to our patients. However, if you have any concerns about any aspect of our service, please let us know.
Speak to whomever you feel most comfortable - your GP, the practice nurse, the patient service manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the complaints manager at NHS England or phone 03003112233
Sandwell And West Birmingham Clinical Commissioning Group (CCG) also offer a customer care team you can contact them on 0121 612 4110
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.